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Sogno Tours LLC d/b/a VacationVIP.com, its affiliates and subsidiaries ("Company," "We," “Us,” and “Our”) respects your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website (our "Website") or social media sites we control and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
We collect several types of information from and about users of our Website, including the following categories of information:
We collect this information:
Information You Provide to Us. The information we collect on or through our Website may include:
You also may provide information, or comments, or photographs to be published or displayed (hereinafter, "posted") on public areas of the Website or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies. As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
The technologies we use for this automatic data collection may include:
We do not collect personal information automatically through the above technologies, but we may tie this information gathered to personal information about you that we collect from other sources or you provide to us.
Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
We only process your information where it is necessary for:
There may be occasions where we request your consent to process your personal data. Where applicable, you may withdraw consent subsequently at any time by contacting us as detailed under Contact Information, below, without affecting the lawfulness of processing based on consent before its withdrawal. For example, we may use your information to contact you about our own and third-parties' goods and services that may be of interest to you. We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria. Information on how to opt-out of interest-based advertising can be found under the section titled Choices on How We Use and Disclose Your Information or by contacting us as detailed under Contact Information.
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described above (How We Use Your Information and Legal bases for Processing) to the following:
We strive to provide you with choices regarding the personal information you provide to us. Below are some of the mechanisms available to change control over your information automatically provided when visiting the Website:
We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Digital Advertising Alliance or the Network Advertising Initiative ("NAI") on the NAI's website or by visiting www.AboutAds.info.
VVIP is a global organization and provides global services. In certain circumstances, sharing data cross-border is essential to the services you receive from Us.
I. Special Requirements under EU Data Protection Laws (GDPR):
In order to complete your booking, complete analysis, or for other legitimate purposes we transfer, process and store information about you outside of the EEA on servers located in the United States by Sogno Tours LLC d/b/a VacationVIP.com and its affiliates located at 5900 Lake Ellenor Drive Suite 300, Orlando, FL 32809. Therefore, your information may be transferred to, stored, or processed in the United States. We will ensure that in terms of Data Security Standards of our systems in the US will have the same level of data protection that is adhered to by Us. If we transfer your Personal Data to agencies or third parties outside the EEA, we require similar, binding EU Standard Contractual Clauses, and we monitor compliance with such. Our affiliated or related entities, associates and partners have also agreed to adopt equivalent measures. Copies of these measures can be obtained by contacting Us as detailed under Contact Information below. You may lodge a complaint with the UK Information Commissioner’s Office if you consider that our processing of your Personal Data infringes applicable law.
II. Special Requirements under Mexican Data Protection Laws
In accordance with the requirements of the Mexican Federal Law on the Protection of Personal Data Held by Private Parties ( Ley Federal de Protección de Datos Personales en Posesión de los Particulares ) (the “Mexican DP Law”), We inform our users and subscribers located in Mexico of Our compliance with this Law. Under Mexican DP Law, we do not need to obtain your consent for the processing of your personal data for the purposes that give rise and are necessary for the fulfillment of our relationship (e.g. personal information required in order for you to subscribe to our vacation programs). In case you do not agree with the processing of your personal information for such purposes and as described in this policy, please abstain from acquiring or using our services.
Our Website users and subscribers located in Mexico should note that:
We will issue a response within the following 20 business days after we receive your request. Once you receive our response, you will have a 15 business day period to respond to our communication. In case you do not reply to our response within the mentioned period, we will understand in good faith that you agree with our response. We may refuse the exercise of your ARCO Rights in the cases permitted by applicable law, and shall inform you about such decision. The refusal may be partial, in which case We will carry out the access, rectification, cancellation or objection in the corresponding part.
As mentioned below, you can also review and change your personal information by logging into the Website and visiting your account profile page.
See the section Disclosure of Your Information for information regarding the manner in which we share your personal information with third parties and data-processors. Please note that we require your consent to transfer your personal data to third parties to market their own products or services to you.
Should you not wish that your personal data be transferred to third parties for their own marketing purposes please send an email to [email protected] line “Request for Restriction on the Transfer of Personal Data to Third Parties for their Own Marketing Purposes / Mexico”.
This privacy policy may be modified as described in the section “Changes to the Privacy Policy” set forth below.
You can review and change your personal information by logging into the Website and visiting your account profile page. You have the right to ask VVIP not to process your Personal Data for marketing purposes. You also have the right to access Personal Data about you by VVIP and to correct inaccurate Personal Data. Please ensure that we have an up-to-date active and deliverable email address for you. In accordance with applicable law, you may also have the right to object to or request restriction of the processing of your Personal Data and to request erasure and to port Personal Data about you.
Should you wish to exercise your rights, or to unsubscribe please contact [email protected] or Attn: Privacy Policy Manager, Sogno Tours LLC d/b/a VacationVIP.com at 5900 Lake Ellenor Drive Suite 300, Orlando, FL 32809 or via our toll-free number: 800-266-0602.
Access to your Personal Data will be granted in accordance with the requirements of applicable national legislation. The information will be forwarded to you within an appropriate period of time in accordance with applicable law, and where any discrepancies are discovered following your enquiry, we will take immediate steps to validate and, where appropriate, correct our records.
We will retain your personal information during the term of the provision of the services availed by You only for so long as reasonably necessary for the purposes set out herein, in accordance with applicable laws.
Upon contacting Sogno Tours LLC d/b/a VacationVIP.com. (VVIP) and providing PII such as your full name, e-mail address, and/or contact number, You expressly authorize and consent to receive autodialed and/or pre-recorded telemarketing calls, as well text messages and emails, from or on behalf of Sogno Tours LLC d/b/a VacationVIP.com at the telephone number(s) provided. You hereby understand that your permission overrides your listing on any state, federal or company do not call list. You also understand that your consent is not a condition of purchasing any good or service. You agree to waive your rights under TCPA. You agree to receive communication via SMS, email and telephone on an ongoing basis and understand that you can opt-out of these communications at any time. You understand that this means both marketing and informational communication. You understand that message and data rates may apply to any communication via SMS.
Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to Company or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us as detailed under Contact Information, below.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions provided therewith will be encrypted.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Your Personal Data will be retained only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us as detailed under Contact Information.
Click here to see your rights as a resident of California under the California Consumer Privacy act (CCPA).
Notice to Nevada Residents: If you are a resident of Nevada, under certain circumstances, Nevada Civil Code Section NRS 603A.340 allows you to request operators of websites not to sell your Personal Information. To make such a request, please send an email to our Privacy Policy Manger at [email protected] or send a letter to:
Vacation VIP, LLC
5900 Lake Ellenor Drive Suite 300,
Orlando, FL 32809
Attn: Privacy Policy Manager
It is our policy to post any changes we make to our privacy policy on this page with a pop-up notice that indicates the privacy policy has been updated on the Website home page. The date the privacy policy was last revised is identified at the top of the page. Please visit our Website and this privacy policy periodically to check for any changes.
To ask questions or comment about this privacy policy and our privacy practices, or request that we remove or opt-out any information gathered about you, that we actually control, please email or write to us at: [email protected] or Attn: Privacy Policy Manager, Sogno Tours LLC d/b/a VacationVIP.com 5900 Lake Ellenor Drive Suite 300, Orlando, FL 32809 or via our toll-free number: 800-266-0602. The Privacy Policy Manager would also act as a designated grievance officer and shall address any discrepancies and grievances that you may have with respect to this Privacy Policy.
Effective as of: 4/20/2020
