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Frequently
Asked Questions

Below are some of our most frequently asked questions to help save you time when thinking about finalizing your VacationVIP travel plans.

Your Platinum All-Inclusive package covers meals at all à la carte and buffet restaurants, unlimited drinks (including premium liquors), poolside snacks, gratuities, and most non-motorized water sports. Platinum perks include butler service, a private lounge, and priority beach reservations.

Yes, a valid passport is required for all US citizens traveling to México, including El Cid Ventus Ha’. This applies to travelers arriving by air or land. While some destinations in the Caribbean did allow entry with just a birth certificate in the past, México requires a passport for US citizens.

Since this offer is for US residents only, having a valid US passport is a must for your Riviera Maya getaway! Be sure to check the expiration date on your passport - it should be valid for at least 6 months beyond your travel dates.

Yes! Enjoy refreshing cocktails and drinks without leaving the pool at our convenient swim-up bar.

Absolutely! Our supervised Kids Club welcomes children ages 4-12, offering a fun and safe environment with games, activities, and a dedicated play area.

Complimentary kayaks and paddleboards are available to explore the beautiful coastline. Motorized water sports may be offered for an additional fee, subject to availability.

El Cid Ventus Ha’ boasts a diverse selection of restaurants included in the All-Inclusive Package. From international buffets featuring Mexican specialties and Asian delights to poolside grills and upscale à la carte dining, there’s something to please every palate.

The resort offers a variety of daily activities and entertainment programs throughout the week, including pool games, beach volleyball, dance lessons, and themed nights. While there’s no nightclub, guests can enjoy live music or relax at one of our many bars and lounges.

El Cid Ventus Ha’ is conveniently located approximately 17 miles from the Cancun International Airport (CUN). One-way transportation from the airport to El Cid Ventus Ha’ is included in this package. Transportation from the resort to the airport is not included. Options include taxis, shuttles, or pre-arranged car rentals.

Wi-Fi is available throughout the resort, allowing you to stay connected and share your vacation memories. Wi-Fi is not included in this package and the rates are as follows:

  • For one device: $15 USD for 24 hours or $60 USD for one week.
  • For the second device: $10 USD for 24 hours or $40 USD for one week.

The dress code is casual, however, shorts, flip flops and bathing suits are not allowed.

The fitness center is open to guests 16 and over. Come in for a workout with our state-of-the-art equipment, or participate in a group fitness class (some classes may require an additional fee).

Yes! The resort’s luxurious spa offers a menu of rejuvenating massages, facials, body treatments, and salon services.